Case Management White Paper Available

In the world of BPM, the hottest topic today is case management. Some call it dynamic case management or adaptive case management, and some say it’s not part of BPM at all. One thing is for sure: Conventional BPM Suites cannot do it very well. The objectives of case management are identical to those of conventional BPM: managing work more effectively and efficiently, providing end-to-end performance visibility, and increasing business agility. What makes case management different from conventional BPM is the nature of those business processes.

My latest BPMS report explains what case management is, how it differs from (and is similar to) conventional business process management, and what to look for in a case management platform. To illustrate, we’ll look at examples from one of the best case management offerings available today: Case360 from OpenText.

You can download the report here. You must be registered and logged in to BPMS Watch.